B2BI is a consulting firm that provides a complete set of business solutions and Enterprise Resource Planning -SAP related services to public and private sector businesses worldwide.

B2BI services clients worldwide via our Sales and Operation Centers in the United States and India. Our major Operation Centers are in Ann Arbor (MI) and Banglore, India support our global initiatives through continuous resource development, quality and process improvement of our services, as well as the maintenance of our world-class Support and Development Centers. We have aligned our services to offer complete business solutions to focused industry verticals, utilizing a seamless dual-shore model. This model allows us to offer high quality, cost effective 24-hour operations to our clients. The powerhouse of this model is our industry-focused Centers of Excellence (CoE). Each COE focuses on a specific vertical industry, and is staffed with top quality Industry Managers and Business Analysts with immense industry and technology expertise rendering to customers, the most current business best practices, processes and technology aligning more strategically to the business requirements.

Just take a look at the following:

B2BI has:

• Highly successful full lifecycle SAP R/3 implementations in various industry sectors; and this number is growing quickly.
• One of the highest client retention ratios for SAP implementations in India. Our clients are more than willing to be used as references of our highly professional services.
• Completed and delivered 8 successful offshore projects to clientele in the USA.
• Is an SAP Channel partner.
• Is an SAP Certified Service and Support center.
• Is an ISO 9001 certified company for SAP implementations. This gives our customer an added benefit of top-quality documentation as a part of the deliverables.
• At B2BI we are continuously focused on improvements in our delivery mechanism.

Our Offshore Development Center at Banglore India provides you dedicated access to resources that are focused on meeting your application development needs.

• Transaction support to Users
• Conversions
• Interfaces
• Web Integration
• EDI / IDOC
• Reports
• Forms (SAP Scripts / Smart Forms)
• SAP Related Services

Operating from our Offshore Development Center, Banglore, India, we work with an objective to ensure that the availability of SAP system is highest and support the business criticalities of the client. This has been our highest concern. To ensure the highest level of system availability, OBT Global divided its support activities into two categories:

• Proactive Support
• Reactive Suppor

Proactive Support is concerned with ensuring system availability is maximized. It is also aimed at driving down call volumes by recommending areas for improvement. Through analysis of recurring problems the root cause is identified thus making it possible to reduce the number of recorded Incidents (i.e. support calls) thereby maximizing system availability for the End User. Daily system checks provide an 'Early Warning' of potential issues and steps can be taken to ensure they do not happen.

Reactive Support is normally initiated due to failure of custom ABAP development that was previously working as specified. This failure is typically the result of one or more of the following:

• User error
• Application of OSS Notes
• SAP software bug

Our dedicated Support Personnel work round the clock to quickly diagnose and apply corrective actions to bring the system back on-line

SAP Implementation Services

Our threesome collaborative experience, industry, functional and product, helps us in understanding our customer's business goals and objectives and help him achieve them through our implementation. We work with our clients to customize proven approaches, methods and tools to meet their unique needs.

We build enduring relationships with our clients, founded on mutual respect and solidified through the transfer of knowledge and skills. This is proven from our track record of the implementation done, vis-à-vis the annual maintenance support we've been rendering and the additional requirements that our customers ask for, to meet up with the new business requirements.

We have developed a high-level work plan and rollout strategy that will enable the delivery of the SAP solution within 16 weeks of project inception. The high-level project work plan contains the implementation / rollout strategy, key activities and major deliverables. Our experience with various implementations makes us propose a phased approach to our clients, to minimize risk and accelerate the delivery of benefits for the organization.

It is during the implementation phase that the business objectives identified during the Evaluation phase are transitioned from paper to system. This is done using the ASAP methodology. If the project is an international or multi-site implementation, then Global ASAP is used to develop an enterprise solution and specific rollout strategy, which contains a framework of tools, methodology and approach in implementing SAP, thus bringing in standardization of processes, documents and selective data across the world.

The effective use of Solution Maps, coupled with B2BI's industry experience, ensures that the results are achieved in the timeframe, set as part of the project goals.

Further, ASAP also brings in a new way of thinking - from "Go-Live" to "time to benefit" - which means, B2BI continues to support the client, post go-live, in reaping the business benefits of implementing SAP

SAP Basis Offshore Support

BASIS Support focuses on change that is associated with Server Maintenance, Performance Tuning, Backup & restore, Disaster Recovery, Trouble Shooting, and Error Analysis Colorful field of flowers & Correction, adoption to changes in business requirements and migration of application/database to different versions.

Some of the specific Basis Support activities that are offered w1ith the solution are listed below:

Daily/Routine tasks

• Performance monitoring/tuning
• System log checks
• Alert monitoring

Predictable tasks

• Hot packs upgrade
• Archiving Support
• Client maintenance
• Database Reorganization

Preventative tasks

• Disaster Recovery solutions
• Backup/Restore Solutions
• User Maintenance

Additional tasks

• Disaster Drill
• R/3 Upgrades
• System performance health-check
• Installation
• Instance/Client Refresh